Long Warranty & High Standards

All products come with industry-leading warranty coverage. We provide assistance for non-human damage within the warranty period.

Overseas Localization

Overseas localized warranty connection to streamline processes with no need for cross-regional coordination

Timely Response

A solution for quality issues will be provided within 48 hours, with full support for repair / replacement / return.

Professional Team

Supported by a professional team of 15 technicians.

Multi-channel response

Provide overseas customers with rapid technical response via telephone, email and online customer service systems.

Continuous Service

A professional sales team provides continuous follow-up services.

Remote Customization Guidance

Remote guidance services to meet the diverse installation requirements of overseas customers

Comply with industry specifications

Follow industry safety standards throughout the process to ensure standardized installation and wiring as well as safe operation.

Inspection and Acceptance

Full-dimensional trial operation inspection after installation, and official delivery for use upon meeting standards

Establish dedicated files

Establish exclusive operation and maintenance files, conduct remote data inspections, and give early warnings of potential failures

Timely Response

7×12-hour emergency operation and maintenance service, to quickly locate problems and provide emergency handling solutions

Personalized Service

Personalized operation and maintenance recommendations to guide battery maintenance / parts replacement and extend service life.

Hands-on Training

Multilingual online + offline hands-on training covering operation, maintenance and basic troubleshooting

Electronic materials available

Full set of multilingual electronic technical documents provided free of charge for easy access at any time

Technical exchange

Regular technical exchange sessions to share the latest industry maintenance skills and safety standards